1. The conversion got stuck on initializing.
Please, delete your browser cache. Restart your browser and try again. If it still does not work, please try to use another browser. If the conversion still gets stuck, please send us a message using our contact form with the video URL and your chosen format.
2. There is no download button.
Please be sure to disable your AdBlocker. Your AdBlocker may have removed the download button.
3. I am getting an error message.
This can be due to mutiple reasons. Please be sure:
4. I am not able to save files to my iPad or iPhone.
It is not possible to save files to your iPad or iPhone without an app. Please, download the app „Documents by Readdle” from the Apple Store to be able to save files to your device.
5. Is it possible to change the audio quality?
No. The quality of the converted files is always the same.